Returns & Exchanges
The RIGHT Shoe offers a Proper Fit Guarantee and an accommodating return/exchange policy to make sure you are happy with your purchase.
Regular priced product purchased online at therightshoe.ca which is unworn and unaltered and in the original undamaged packaging, maybe exchanged, refunded or have a store credit issued within 30 days of purchase, with the original receipt. Shoes purchased from our website can be returned (Customer's expense) to our store location at 1601 West 4th Avenue, Vancouver, British Columbia V6J 1L8 or alternatively, they can be brought back in person to our location, if you prefer!
Once your shoes are received back and inspected, your refund will be processed and automatically applied to your credit card company. Credit card charges may take up to a week to appear on billing statements. Please contact your credit card issuer if you require further information.
If you would like to exchange your shoe for another size or style, please email or call us and we'll check to see if the item is available and put it on hold for you while we wait for your return item to arrive.
Sale items are final sale.